bt77 Privacy Policy

1 Introduction

Welcome to bt77. This Privacy Policy ("Policy") describes how bt77 ("bt77", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to users ("you", "your") of the bt77 online casino and sports betting platform, accessible at https://bt77.io and its associated mobile interfaces (collectively, "the Platform").

bt77 is committed to handling your personal data with the highest standards of transparency, security, and respect. This Policy is designed to give you a clear and complete picture of our data practices so that you can make informed decisions about using the Platform.

This Policy should be read alongside bt77's Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your use of the Platform.

2 Data Controller Information

bt77 operates as the data controller in respect of the personal data collected through and in connection with the Platform. As data controller, bt77 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

bt77 operates as an international offshore gaming platform. For all data-related enquiries, including requests to exercise your data rights or to raise a privacy concern, you may contact bt77's data team using the following contact details:

3 Personal Data We Collect

bt77 collects the following categories of personal data from users of the Platform:

3.1 Identity and Registration Data

When you create a bt77 account, we collect your full legal name, date of birth, nationality, residential address, email address, and phone number. This data is required to create and manage your account and to verify your identity in accordance with our Know Your Customer (KYC) obligations.

3.2 Identity Verification Documents

To complete the KYC verification process, bt77 may request copies of government-issued identity documents such as your National Identity Card (NID), passport, driving licence, or birth certificate. We may also request proof of address in the form of a recent utility bill, bank statement, or official government correspondence.

3.3 Financial and Payment Data

bt77 collects data relating to your financial transactions on the Platform, including deposit and withdrawal history, payment method details (such as your bKash, Nagad, Rocket, or Upay mobile number, or bank account details), and transaction amounts and timestamps. Full payment card numbers are not stored by bt77; card processing is handled by PCI-DSS-compliant third-party payment processors.

3.4 Gaming and Betting Activity

bt77 maintains records of your gaming and betting activity on the Platform, including games played, bets placed, amounts wagered, outcomes, bonus usage, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance purposes.

3.5 Technical and Device Data

When you access the Platform, bt77 automatically collects certain technical data, including your IP address, device type, operating system, browser type and version, referring URL, pages visited, time and date of access, and session duration. This data is used to maintain Platform security, detect fraudulent activity, and improve user experience.

3.6 Communications Data

If you contact bt77 via live chat, email, WhatsApp, or any other support channel, we retain records of those communications, including the content of messages, timestamps, and the support agent who handled your enquiry. This data is used for quality assurance, dispute resolution, and training purposes.

3.7 Marketing Preferences

Where you have opted in to receive marketing communications from bt77, we hold a record of your marketing preferences, including the types of promotional content you have consented to receive and the channel (email, SMS) through which you have agreed to be contacted.

4 How We Collect Your Data

bt77 collects personal data through the following means:

• Directly from you: When you register an account, complete the KYC process, make a deposit or withdrawal, contact support, respond to a survey, or participate in a promotion, you provide data to us directly.
• Automatically: When you access and use the Platform, technical and device data is automatically collected via cookies, server logs, and similar tracking technologies as described in Section 10.
• From third-party service providers: bt77 may receive data about you from identity verification providers, payment processors, fraud detection agencies, and marketing attribution partners where this is necessary to operate the Platform lawfully and securely.
• From publicly available sources: In limited circumstances related to fraud prevention or KYC compliance, bt77 may verify or supplement data using publicly available sources such as government databases or credit reference agencies.

5 Legal Bases for Processing

bt77 processes your personal data on the following legal bases:

• Performance of a contract: The majority of data processing by bt77 is necessary for the performance of the contract between you and bt77 — specifically, to operate your account, process your transactions, and provide the gaming and betting services you have requested.
• Legal obligation: bt77 processes certain categories of personal data, particularly identity and financial data, to comply with applicable legal obligations including anti-money laundering requirements and age verification obligations.
• Legitimate interests: bt77 processes technical and device data, and communications data, on the basis of its legitimate interests in maintaining Platform security, detecting and preventing fraud, and improving the quality of its services — where those interests are not overridden by your own privacy rights.
• Consent: Where bt77 sends you marketing communications, this is done on the basis of your prior consent. You may withdraw your consent to marketing communications at any time by contacting support at bt77.io or updating your account preferences.

6 How We Use Your Data

bt77 uses the personal data it collects for the following specific purposes:

• To create, verify, and manage your bt77 account.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, and USDT.
• To verify your identity and age in accordance with our KYC obligations, ensuring that all users are aged 21 or above.
• To detect, investigate, and prevent fraud, money laundering, collusion, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
• To operate and administer responsible gaming tools including deposit limits, self-exclusion, and session reminders, and to identify users who may be at risk of problem gambling.
• To provide customer support via live chat, email, and WhatsApp, and to maintain records of those interactions.
• To send you transactional communications relating to your account, including deposit confirmations, withdrawal notifications, and security alerts.
• To send you promotional and marketing communications about bt77 offers, tournaments, and new game launches, where you have consented to receive such communications.
• To personalise your Platform experience, including recommending games and offers that may be relevant to your activity and preferences.
• To analyse aggregate usage patterns and improve the technical performance, content, and usability of the Platform.
• To comply with applicable legal, regulatory, and tax obligations, and to cooperate with law enforcement or regulatory enquiries where required by law.

7 Data Sharing and Disclosure

bt77 does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. Personal data may be shared with the following categories of third parties, strictly where necessary and under appropriate data protection safeguards:

7.1 Payment Processors

To process deposits and withdrawals, bt77 shares necessary financial data with payment providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and USDT network facilitators. These providers process data solely for the purpose of executing your transactions.

7.2 Identity Verification Providers

To complete the KYC process, bt77 may share identity document data with third-party identity verification and anti-money laundering screening providers. These providers are contractually bound to process data only for verification purposes and are prohibited from using it for any other purpose.

7.3 Game Providers

The games available on bt77 are provided by certified third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, Hacksaw Gaming, Nolimit City, and others. These providers may receive limited technical data (such as a pseudonymous session token) necessary to operate the game session. They do not receive your full identity or financial data.

7.4 Fraud Prevention and Security Agencies

bt77 may share data with fraud prevention agencies and security intelligence providers where required to detect and prevent financial crime, account takeover, or other security threats to the Platform.

7.5 Legal and Regulatory Disclosure

bt77 may disclose personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where required to do so by applicable law, court order, or where bt77 reasonably believes such disclosure is necessary to protect the rights, safety, or property of bt77, its users, or the public.

7.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of bt77's business, personal data held by bt77 may be transferred to the relevant successor entity as part of that transaction. bt77 will notify affected users of any such transfer and the privacy implications in advance where legally permissible.

8 International Data Transfers

bt77 operates as an international offshore platform. As a result, the personal data you provide may be transferred to, stored in, and processed in countries outside Bangladesh. Some of bt77's third-party service providers — including game providers and payment processors — may operate data infrastructure in jurisdictions that apply different data protection standards than those applicable in Bangladesh.

Where personal data is transferred internationally, bt77 takes appropriate steps to ensure that such transfers are made subject to adequate safeguards, including the use of contractual data protection clauses with receiving parties, the selection of providers with demonstrable data security certifications, and ongoing due diligence on third-party data handling practices.

9 Data Retention

bt77 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, taking into account applicable legal, regulatory, and operational requirements. The following retention periods apply as a general guide:

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data (which cannot be linked back to any individual) may be retained indefinitely for statistical and analytical purposes.

10 Cookies and Tracking Technologies

bt77 uses cookies and similar technologies (such as web beacons, pixel tags, and local storage) on the Platform. Cookies are small text files placed on your device that help us recognise you across sessions, maintain your login state, and understand how the Platform is used.

10.1 Types of Cookies Used

• Strictly necessary cookies: These are essential for the Platform to function correctly. They enable core features such as session management, login authentication, and security token validation. These cookies cannot be disabled without significantly impairing Platform functionality.
• Functional cookies: These cookies remember your preferences — such as language settings and display preferences — to personalise your Platform experience across sessions.
• Analytics cookies: bt77 uses analytics cookies to collect aggregate, anonymised data about how users navigate the Platform, which pages are visited most frequently, and where users encounter errors. This data is used solely to improve Platform performance and content.
• Security cookies: These cookies assist bt77 in identifying suspicious access patterns, bot activity, and potential account takeover attempts. They form part of bt77's technical fraud prevention infrastructure.

10.2 Third-Party Cookies

Some third-party game providers and analytics tools embedded in the Platform may set their own cookies. bt77 does not control third-party cookies and does not take responsibility for the data practices of third-party cookie providers. You should review the privacy and cookie policies of relevant third parties directly.

10.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that disabling strictly necessary cookies may prevent certain features of the Platform from working correctly. Detailed instructions for managing cookies are available in the help documentation of your browser.

11 Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by bt77. To exercise any of these rights, please contact us at support at bt77.io with the subject line "Data Rights Request". bt77 will respond to all valid requests within 30 calendar days.

• Right of access: You have the right to request a copy of the personal data bt77 holds about you, together with information about how it is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data bt77 holds about you. You may also update certain account details directly within your bt77 account dashboard.
• Right to erasure: In certain circumstances, you have the right to request that bt77 delete your personal data. This right is subject to bt77's legal obligations to retain certain data categories (such as financial records) for specified minimum periods.
• Right to restriction: You may request that bt77 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: Where processing is based on consent or the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data where such processing is based on bt77's legitimate interests. bt77 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

12 Children and Minors

The bt77 Platform is strictly for adults aged 21 years and above. bt77 does not knowingly collect personal data from any person under the age of 21. The Platform's registration process includes age verification steps designed to prevent minors from creating accounts.

If bt77 becomes aware that personal data has been collected from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered an account on bt77 — whether using their own details or those of an adult — please notify us immediately at support at bt77.io.

13 Data Security

bt77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• Transport encryption: All data transmitted between your device and bt77's servers is encrypted using TLS 1.2 or higher (256-bit SSL encryption).
• Data-at-rest encryption: Personal and financial data stored on bt77's servers is encrypted using AES-256 encryption.
• Access controls: Access to personal data within bt77's internal systems is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Vulnerability management: bt77 conducts regular vulnerability assessments and penetration tests of its Platform infrastructure to identify and remediate security weaknesses.
• Incident response: bt77 maintains a documented data breach incident response plan. In the event of a confirmed data breach that poses a risk to affected users, bt77 will notify affected users promptly and take all reasonable steps to mitigate harm.
• Two-factor authentication: bt77 strongly recommends that all users enable two-factor authentication (2FA) on their accounts to provide an additional layer of protection against unauthorised access.

While bt77 takes the security of your data very seriously and applies industry-standard safeguards, no electronic system is completely immune from risk. bt77 cannot guarantee absolute security against all conceivable threats. You are also responsible for maintaining the confidentiality of your own account credentials and should notify bt77 immediately if you suspect your account has been compromised.

14 Third-Party Links

The bt77 Platform may contain links to third-party websites or services, including the websites of game providers, payment processors, or affiliate partners. This Privacy Policy applies solely to the bt77 Platform and does not govern the data practices of any third-party website or service.

bt77 is not responsible for the privacy practices or content of any third-party site. We encourage you to review the privacy policy of any third-party service before providing them with your personal data. The inclusion of a link to a third-party site on the bt77 Platform does not constitute an endorsement of that site's data practices.

15 Changes to This Policy

bt77 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how your personal data is collected, used, or shared — bt77 will provide at least 14 days' advance notice by posting a prominent notice on the Platform and/or sending a notification to your registered email address.

Minor changes, such as typographical corrections, clarifications of existing practices, or updates to reflect new services that do not change the fundamental nature of data processing, may be made without prior notice. The "Last Updated" date at the top of this Policy will be revised on each amendment.

Your continued use of the bt77 Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should stop using the Platform and contact us to close your account before the changes take effect.

16 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or bt77's data practices, please contact our data team using the following details:

All communications regarding personal data and privacy matters must be submitted in writing (email or live chat transcript) so that bt77 can maintain an accurate record of your request and our response. bt77 does not accept privacy or data rights requests made by telephone only.

If you are not satisfied with bt77's response to a privacy concern or data rights request, you have the right to escalate the matter to an appropriate data protection supervisory authority in the jurisdiction applicable to you.